Frequently Asked Questions
Before I start the process of updating my house, what are the things that I should know?
It is important for our customer’s to know all of the background information before starting their project. To gain the necessary knowledge on material, the pros and cons of all your options. It is important to know what is what is trending and what will work and not work for your dream kitchen. As well as getting the necessary information on the process of buying new countertops.
How do I prepare for my new countertops?
Our recommendation is for anyone getting new countertops. For measuring your kitchen, we ask that you clear everything off your existing tops to get an accurate laser measurement. For the installation, we ask that your remove cabinet doors and drawers and that you clear sink basin.
What is the starting price?
It varies between different material, but the price is usually quoted for fabrication, installation and tax. You do have the option to get quoted for demo as well. On an average 50-60 squarefoot standard retail kitchen can be $3K – $5K on average.
Do you sell to the public?
Yes, we do. What type of project do you have going?
Do you need an appointment?
No, we don’t require appointments. Walk-ins are welcome, but appointments are preferred. That allows for uninterrupted time with a representative. I can go ahead and schedule an appointment with you now if you’d like.
What is your starting price for Granite or Quartz?
We have both granite and quartz at the same starting point, $50 per sqft. This includes material, fabrication, & installation. We also have partial and single slabs for as lowas $35 sqft. It really depends on what type of project you’re doing.
Are there any other Fees?
There can be other costs such as sinks, cutouts, demo, plumbing, etc. What’s best is to provide a hand drawing with measurements and/or pictures of the project and we can provide a soft quote at no charge. What’s your email address? I can send you some bullet points of what we need for a quote, and then you can just reply to that email with information about your project.
What does your sqft price include?
It includes material, fabrication, and installation.
Do you do in-home consultations?
We do offer In-home consultations, our rep will meet with you in your home to go over all of the important and small details of your project.
Oh, I don’t know if I would be comfortable providing my own measurements.
We understand, it is only to get an idea on cost and material usage. If you decide to move forward with Rocktops we would get an actual template and use the laser measurements to fabricate your countertops. However, if you’re still unsure we can have a representative come out for an onsite measure. What day and time works best and I can get that scheduled for you.
What is covered under warranty?
Natural stone including but not limited to granite, marble, onyx, travertine, quartzite
(hereafter referred to as “stone”) products come with a one (1) year installation labor
warranty only. No warranty of any kind covering any natural stone material is implied or
expressed. This Non-transferrable Limited Warranty does not cover any products or services
for which RockTops Granite & Stone Fabrication, LLC (hereafter referred to as “RockTops”)
has not been paid in full.
Installation services performed by RockTops such as setting and attaching the countertop
and other natural stone surfaces are warranted for a period of one (1) year from the date of
installation as evidenced by proper documentation submitted by customer and recognized
by RockTops. Related services such as plumbing and electrical connections are warranted
against defects in materials and workmanship for a period of sixty (60) days from date of
installation as evidenced by proper documentation.
This non-transferrable warranty is limited solely to the repair or replacement of stone
which was purchased from RockTops, and to the re-installation of the stone only if it was
originally installed by RockTops. Stone may be repaired or replaced solely at the discretion
of RockTops. Alternatively, at its sole option, RockTops may refund up to its original selling
price of the stone (upon return of the stone by the customer if requested by RockTops and/
or refund its selling price for installation services. In the event of such refund(s) any and all
claims will be deemed waived, and RockTops will have no further liability of any kind.
Specifically, not covered under this warranty is damage to stone after delivery, alteration by
others, during storage or transit by others, during installation by others, resulting from repairs
performed by others, resulting from abuse or misuse or exposure to certain outdoor conditions,
or resulting from improper maintenance. Seams on outdoor installations are not covered.
Tolerances for dimensions such as length, depth, overhang, centerline, etc. allow for slight
variances from design specifications. Variances not clearly visible or which can be detected
only by using measuring devices are not covered under this warranty. Additionally, settling
of floors, sub-structures, and cabinets and changes in ambient conditions will result
in misalignment of installed products, opening of seams and joints, and gaps where products
meet each other and meet walls, none of which are covered by this warranty.
Consequential, incidental, minor, or indirect damages of any kind are expressly not
covered by this warranty. Such items which are not covered include – but are not limited to –
fabrication costs, costs to un-install or re-install, plumbing, electrical work, tile, wall treatments
and coverings, delivery charges, loss of use, and any other costs or forms of compensation.
Any damage to persons or property resulting from handling or installing by others, or from use
of this product is expressly not covered. Specifically included in this exclusion are minor nicks
and chips to walls, cabinets, or appliances, cutting into walls to fit countertops, and dust or
debris created during installation. RockTops maximum liability under this warranty arising out
of the sale of, other products or installation services, based upon warranty or contract, shall
never exceed the actual payments received by RockTops in connection therewith.
Some products sold by RockTops may have a limited warranty provided by a third-party
manufacturer or vendor. All products which do not include a warranty by manufacturer or
vendor are sold AS IS and without warranty.
Sink cutouts will be made in compliance with the sink manufacturers’ specifications as
provided online or by use of a template provided by the manufacturer or customer. Variations
between the cutout and the sink and the way the sink reveals (either positive or negative
conforms to the outline of the sink are expressly not covered under this warranty. RockTops
assumes no liability of any kind when the customer requests a cutout to be made that differs
in any way from the sink manufacturer’s published or provided cutout specifications. The
material resulting from the sink and cook top cut-outs are not part of the finished product
and will not be made available to the customer.
RockTops makes no implied or expressed warranty regarding merchantability or fitness for
a particular purpose and makes no other warranties, expressed or implied, other than as set
forth herein. No fabricator, installer, dealer, agent, or employee of RockTops has authority
to modify the obligations or limitations of this warranty. This warranty is issued only to the
original purchaser (the party whose signature appears on this warranty, or if no signature
appears, the party by whom RockTops was paid), and is not transferable. However, this
warranty also governs any claims which may be filed by the original end-user.
The following guidelines are intended solely to clarify an understanding of certain properties,
characteristics, or conditions associated with RockTops products and installation services.
They don’t represent all of the properties, characteristics, or conditions which may be
covered, or which may be excluded from coverage under this warranty.
Color and veining: Stone countertops are composed of natural materials and are subject
to variations in background color, veining distribution and veining pattern. The color, shade,
veining, color concentrations (blotches), and any other variances in the appearance of natural
stone will exist and will vary between a sample you may have used in the selection process and
the actual stone(s) used on your project, between two stones, and even within the same stone.
Such naturally occurring variations are to be expected in stone and are not considered defects.
Finish: Your countertop will come with a polished finish (unless ordered in another finish).
Irregularities in the finish and gloss levels of natural materials like stone are common,
reflecting the unique natural patterns and finish that give each stone countertop its distinctive
appearance. Finish and gloss will vary from piece to piece and on the same piece.
Surface irregularities and thickness: Natural stone is composed of minerals and is earth-
formed over hundreds of millions of years. Fissures, pitting, mineral pooling, and other naturally occurring features in stone should not be considered as defects and are not covered under
this warranty. The thickness of stone slabs varies, therefore thickness designations (i.e. 3
centimeter) are nominal rather than exact. When pieces of different thicknesses are joined, it is
common practice to grind the underside of one piece to blend evenly with the other piece.
Seaming: Placement of seams (including the use of “rails”) is solely at the discretion of
RockTops, and will be discussed at the time of template and finalized during engineering.
Seams will be visible to the eye and touch. Every effort will be made to ensure the seam
is placed in the best location for the structural integrity of the countertop and to make
it aesthetically pleasing. Due to the unique characteristics of stone, it is not possible to
guarantee a match in color, veining (including the direction of veins) or finish when seaming
two pieces together. Additionally, stone slabs may contain some bowing or warping,
therefore in some instance’s seams may not be level across their entire length.
Staining: All countertops are sealed at time of installation. Annual sealing is recommended
to enhance stain resistance, and such sealers may be purchased easily. When properly sealed
and maintained, stone countertops are generally quite stain-resistant to common beverages
and foods. In those instances when a stain occurs, it is generally not possible to remove it,
and such stain is not covered under this warranty. It is very possible for certain chemicals
and cleansers to stain stone. If such liquids are spilled on stone, they should be wiped off
immediately with soap and water. RockTops, as well as most home centers, sells a line of
products designed specifically for the care of stone countertops. Additionally, you may use
warm soap water or mild household cleaning agents to clean your countertop. Avoid strong
chemicals and solvents. Do not use nail polish remover, permanent markers, inks, oil soaps,
furniture cleaners or paint strippers on the countertop. Also, avoid using high alkaline/PH
level cleaners, such as oven cleaners on the countertop.
Scratching: Many types of stone countertops (i.e. granite) are extremely hard surfaces and
very resistant to scratching. In the rare instance when a scratch is discovered, it is generally
not possible to repair or remove it. The top should not be used as a cutting surface.
Temperature: Stone countertops are very heat resistant and unlikely to scorch.
Thermal shock or cracks may occur if the countertop is subject to extreme temperature
changes. It is recommended that you protect your countertop from extreme heat by using
trivets or hot pads, as damage resulting from heat is not covered under this warranty.
Fissures can occur naturally in many stone types. A fissure is defined by the American
Geological Institute as “an extensive crack, break, or fracture in the rock, which may contain
mineral-bearing material.” The term “fissure” is used commercially in the stone industry to
describe a visible separation along intercrystallite boundaries or the voids between mineral
crystals. This separation may start and stop within the field of the stone or extend through an
edge. A fissure differs from a crack in that it is a naturally occurring feature in the stone.
Cracks occur in stones as a result of mechanically induced stresses during handling,
fabrication, transport, or installation. When cracks are detected in slab material prior to fabrication, the best method is to simply avoid them during the layout process. In stones
with lesser soundness properties, this option may not be possible. When working with such
stones it is common practice to repair cracks by cementing them together with epoxy or
polyester resin. (Repaired cracks are not indicative of defective product or workmanship and
are specifically not covered under this warranty).
Chips can occur in stones either as a result of sawing operations or handling. Chips may
be repaired with epoxy or polyester resin if the completed repair is consistent in color and
texture with unrepaired areas of the slab.
Pitting of the countertop surface, particularly in granite, is a common characteristic of natural
stones. Granites are made up of several different minerals, each mineral having a different
hardness. Granites contain quartz, feldspars, biotite, amphibole, ferrous titanium oxides,
and other minerals. On the Mohs Scale, diamonds are the hardest mineral, with a rating of
10. Quartz and feldspar have a hardness of 6.5 to 7 and are very durable. Biotite (mica) is
very soft (2.5) and flakes easily. All true granites have biotite in their composition. Because
biotite is soft and flaky, the first few layers are removed during the polishing process, causing
pits throughout the slab. Some granites have more biotite throughout their composition
than others. The higher the biotite content of the stone, the more pits it will have. Most
polished igneous rocks will have varying degrees of pits, depending on the amount of biotite,
muscovite, and phlogopite in their composition. The pits do not make the granite less durable
or otherwise inferior. Pits are common in all granites and should be expected.
Are you taking new builders?
Absolutely! We would love to connect you with one of our sales managers to visit with you about that. Do you mind if I just ask a couple of questions to make sure we get your information to the right person? 1) how many homes do you build a year? 2) What area do you build in?
Do you fabricate granite that I own?
We can fabricate granite that you own but we do require pictures of the material and job details before we say yes. We would need you to email the pictures of the granite, the sizes of the granite and details for what you want fabricated. That would be reviewed with management and a quote emailed to you. What’s your email address? I can send you some bullet points of what we need for a quote, and then you can just reply to that email with information about your project.
Do you have material onsite?
Yes! We stock enough material to be a small supplier. We have quartz, granite, quartzite and marble options. We try to keep very current with our selection and definitely recommend you come take a look.
Do you have your inventory on your website?
Yes! We do have our inventory on our website www.rocktopskc.com/inventory/ where you can see all of our stone selections right at your fingertips.
What is your timeline?
Once all details are confirmed and a 50% deposit is received we can get your template scheduled. It takes about 3 days to get that on the calendar and 2-3 weeks after that is your install for a retail project.
How far out do you go?
We have gone from the Lake of the Ozarks to Salina. There can be trip charges involved but we will go most places if the project is a good fit for us.
Do you sell sealer?
Yes, we have Aqua Mix Sealer’s Choice Gold for $40.00 and and AquaShield Cleaner and Resealer for $20.00.
Do you offer financing?
Yes, we now offer 12 month, no interest financing throught Wells Fargo.